I work in a big Student Services department in a mature age age called Canning College in Western Australia. Most of us communicate with each other by talking to each other and by email. Most of us professionals have mobile phones yet we rarely text each other. I can usually go and find anyone I need to talk to within 10 minutes, at the most. If I want to talk to a student - I can visit them in person, if they are there! If not, I can ask my receptionist to call them by phone/mobile. I do this sometimes but mostly I send them a text message usually asking them to reply to my text. I can invite to come and see or agree on a place we can meet to talk. Texting students works really well. I get a reply very quickly and then I am not left hanging wondering what's going on for them. I also text my wife who works in another school, when I need to let her know something. I can't recall the last time I sent her an email except if I am forwarding on some word documents etc.

Here's a question? How many people's work email program notifies/SMS's their Mobile phone or Facebook or My Space or Twitter to advise they have received an email? Most email programs I have used, require YOU to do the checking - there are no notifications! The exception to this is my iPhone. I get home email, phone, text, Facebook or Twitter notifications; all in the one place...Fantastic!!! No need to check my email inbox.

I really believe we professional oldies need to embrace that technology that enables us to talk to our customers that carry their mobile phones everywhere they go. Text, instant messaging, Skype, AOL, Twitter all offer immediacy. Our customers will get the message we send them. After all - isn't that the point of all this!

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